TurboMosaic for Windows License Activation Instructions

License Activation Instructions

1. If you haven't already installed TurboMosaic for Windows, follow these instructions to install it. If you have already installed the free trial, there’s no need to reinstall.

2. If you haven’t purchased TurboMosaic for Windows yet, please buy it here.

3. If TurboMosaic is currently running on your computer, navigate to the menu at the top and click on Help > Register Activation Code. After this, proceed to step 5.

4. If TurboMosaic isn't running, start the application now.

5. Input the license activation code you received upon purchase and click on 'Register Activation Code'. You should copy and paste the code to avoid errors.

If you face issues with license activation, please follow the troubleshooting instructions.

Troubleshooting License Activation

If you encounter the error message "The activation code that you have entered is invalid" while attempting to activate your software, please follow these steps:

1. Make sure you are attempting to activate TurboMosaic and not one of our other products.
   
2. Ensure you have purchased the Windows version of TurboMosaic and not the Mac version.
   
3. Verify that you have entered the activation code correctly; copying and pasting is recommended for accuracy.
   
4. Open TurboMosaic and check your version under the 'Help > About TurboMosaic' menu. The installed version should be 3.x.x. If it's not, please uninstall the current version and download the latest version.
   

If the issue persists, please email the following information to turbomosaic@silkenmermaid.com:

1. Your Order ID, as mentioned in the subject of your license activation email (format: TURXXXXXX-XXXX-XXXXX).
   
2. A screenshot of the license activation screen showing the error message.